Fanola takes your privacy seriously and will do our best to ensure to take reasonable processes to protect your personal information in our possession. In sharing your information, you acknowledge the possibility of a data breach in the transmission of information before it reaches Fanola, and you do so at your own risk.
Fanola uses a web analytics service, Google Analytics. This enables analysis of how visitors interact on our website and determine the cookies set. Cookies assign a unique number to the visitor that has no meaning outside the assigning site. They cannot read data from your hard drive disk or read cookie files created by other sites.
Upon visiting Fanola.com.au, our servers will automatically record information that your browser sends whenever you visit a website. This information may include:
- Your computer’s IP address
- Your browser type
- The pages you visit on the FANOLA website
- The time spent on those pages, access times and dates, items and information searched for on our site, and other statistics.
Fanola will do our best to ensure that your personal information is secure. Physical, electronical and managerial procedures have been put in place to safeguard and secure personal information we collect from our users online.
Member information is only able to be accessed by a limited number of Fanola staff with special access rights. We do not store credit card information, whether electronic or otherwise.
FANOLA uses 2048 bit SSL (secure sockets layer) encryption technology when processing your financial details.
Our customers are responsible for the secrecy of their sign in ID, password, account and personal information
Fanola will collect personal information which you can be identified by when using Fanola.com.au. You will provide personal information to Fanola.com.au at your own discretion.
Be mindful that withholding of certain information will restrict your usage of services and/or ability to order and/or signing up.
When you sign up with Fanola.com.au (by phone, email, online or phone), your personal information will be added to our database and may be used by Fanola marketing communications purposes. This may include our regular email newsletter which includes new products and offer releases.
The personal information Fanola may collect includes:
- Your name
- Delivery and billing address
- Email address
- Contact number
- Product wish lists
- Transaction details
- Enquiry details
- Business name (applicable to trade)
- Hair trade qualification (applicable to trade)
This personal information allows Fanola amongst other items to:
- Complete an order or enquiry
- Communicate transaction and delivery information required to service an order or enquiry
- To provide and administer products, services, operations, and enquires
- Process payments, exchanges and refunds
- Maintain and update records
- Complete Registrations
- Verify warranty information and registrations
- Verify your identity
- Conduct marketing campaigns
- Conduct surveys to provide your feedback
- Run competitions
- Understand your requirements better and Improve and personalise the FANOLA experience
- Educate and manage our team
- Protect our lawful interests
- And to facilitate any potential acquisitions or acquisitions of our business
This personal information may be exchanged with our related companies and with our third-party partners located in Australia, USA, and other countries to assist us with:
- Payment systems and services
- Data systems and processing services
- General information technology services
- Archival and document management services
- Auditing services
- Accounting services
- Legal services
- Business consulting services
- Education services
- Banking services
- Delivery and mail services
- Insurance services
- Data analysis services
- Website analysis services
- Research services
- Marketing services
- Website and customised content services
- Other Services
Fanola may request visitor participation in competitions. It is your choice to participate and not compulsory to enter using our website or social media.
If an email has been received by error, you must notify us immediately and destroy the email, any attachments and any copies of the email and attachments as it may include intellectual property owned by us. Intellectual property is inclusive of past, present or future intellectual property right (including permission to use or allowing others to use) in or connected with copyright, trade or service marks, trade names, designs, patents, confidential information, trade secrets and rights of action connected to them. The recipient and others may not, without consent, infringe on, harm or contest the validity, ownership or registration of that intellectual property, prevent or interfere with the use of registration of the intellectual property by us or register the Intellectual Property with any register or person in Australia or anywhere else in the world.
The copying and distribution of this confidential information by any person is not permitted without our consent. In the case we instruct you to destroy this information for any reason, you must immediately destroy the email and attachments and any copies of these emails and attachments.
In order to access or change any personal information, you will be required to submit a valid sign in and ID or password for authentication before changes can be made. We will provide a reason in the case that your access or change any personal information is denied.
You may opt out of marketing communications at any time by following procedures to unsubscribe on any communications you receive, or alternatively by contacting customer service with your request.
You may change your account or password by signing into the My Account page in Fanola.com.au and follow the simple instructions.
If you have forgotten your password, visit the Fanola.com.au sign in page and follow the instructions to request a password reset.
Fanola does not utilise telemarketer or call centre services, however, our customer service team may contact you regarding changes to your account, sign up, issues with your order or to validate data where required.