Privacy Policy & Disclaimer


Fanola Australia Pty. Ltd.
18 602 688 095

This privacy policy discloses all the principles that Fanola (Name ABN) (“Fanola” “we” “us”) will follow in the management of all your personal data and information. ‘Personal information’ includes any information or opinions about you from which you are identifiable.

Fanola takes your privacy seriously and will do our best to ensure to take reasonable processes to protect your personal information in our possession. In sharing your information, you acknowledge the possibility of a data breach in the transmission of information before it reaches Fanola, and you do so at your own risk.

Fanola holds the right to amend this privacy policy at any time and for any reason we may highlight these changes in our website, but we advise you to check regularly for updates. The Fanola privacy policy is not intended to limit our obligations or handling of personal information under the privacy act and other applicable laws. Fanola will continue to meet its legal requirements to maintain your privacy.

If you have any questions, issues and concerns regarding the Fanola privacy policy, or believe your privacy has been breached by Fanola, or were dissatisfied by the handling of your enquiry or complaint, please contact us at [email protected]

If you have selected a link to leave the Fanola website, we do not have any control over what occurs. Fanola is thereby not responsible for any breach of privacy of any personal information while visiting other websites that do not fall under the protection of Fanola’s privacy policy and disclaimer.

Our privacy policy only addresses activities on servers. We do not cover privacy policies of companies that Fanola does not own, or of third party partners, advertisers, service providers or people who are not employed, managed or controlled by Fanola.

We advise you to refer to the privacy policy of other websites you visit, including their social media platforms such as but not limited to Facebook, Twitter, YouTube, Pinterest, Google+ or Instagram.

Fanola uses a web analytics service, Google Analytics. This enables analysis of how visitors interact on our website and determine the cookies set. Cookies assign a unique number to the visitor that has no meaning outside the assigning site. They cannot read data from your hard drive disk or read cookie files created by other sites.

Upon visiting, our servers will automatically record information that your browser sends whenever you visit a website. This information may include:

  • Your computer’s IP address
  • Your browser type
  • The pages you visit on the FANOLA website
  • The time spent on those pages, access times and dates, items and information searched for on our site, and other statistics.

Fanola will do our best to ensure that your personal information is secure. Physical, electronical and managerial procedures have been put in place to safeguard and secure personal information we collect from our users online.

Member information is only able to be accessed by a limited number of Fanola staff with special access rights. We do not store credit card information, whether electronic or otherwise.

FANOLA uses 2048 bit SSL (secure sockets layer) encryption technology when processing your financial details.

Our customers are responsible for the secrecy of their sign in ID, password, account and personal information

Fanola will collect personal information which you can be identified by when using You will provide personal information to at your own discretion.

Be mindful that withholding of certain information will restrict your usage of services and/or ability to order and/or signing up.

When you sign up with (by phone, email, online or phone), your personal information will be added to our database and may be used by Fanola marketing communications purposes. This may include our regular email newsletter which includes new products and offer releases.

The personal information Fanola may collect includes:

  • Your name
  • Delivery and billing address
  • Email address
  • Contact number
  • Product wish lists
  • Transaction details
  • Enquiry details
  • Business name (applicable to trade)
  • Hair trade qualification (applicable to trade)

This personal information allows Fanola amongst other items to:

  • Complete an order or enquiry
  • Communicate transaction and delivery information required to service an order or enquiry
  • To provide and administer products, services, operations, and enquires
  • Process payments, exchanges and refunds
  • Maintain and update records
  • Complete Registrations
  • Verify warranty information and registrations
  • Verify your identity
  • Conduct marketing campaigns
  • Conduct surveys to provide your feedback
  • Run competitions
  • Understand your requirements better and Improve and personalise the FANOLA experience
  • Educate and manage our team
  • Protect our lawful interests
  • And to facilitate any potential acquisitions or acquisitions of our business

This personal information may be exchanged with our related companies and with our third-party partners located in Australia, USA, and other countries to assist us with:

  • Payment systems and services
  • Data systems and processing services
  • General information technology services
  • Archival and document management services
  • Auditing services
  • Accounting services
  • Legal services
  • Business consulting services
  • Education services
  • Banking services
  • Delivery and mail services
  • Insurance services
  • Data analysis services
  • Website analysis services
  • Research services
  • Marketing services
  • Website and customised content services
  • Other Services

Fanola may request visitor participation in competitions. It is your choice to participate and not compulsory to enter using our website or social media.

While many competitions will be hosted by Fanola, there may be occasions where a third-party competition sponsor will host and collect personal information. In these instances, it is recommended that you refer to the privacy policy of the competition sponsor.

If an email has been received by error, you must notify us immediately and destroy the email, any attachments and any copies of the email and attachments as it may include intellectual property owned by us. Intellectual property is inclusive of past, present or future intellectual property right (including permission to use or allowing others to use) in or connected with copyright, trade or service marks, trade names, designs, patents, confidential information, trade secrets and rights of action connected to them. The recipient and others may not, without consent, infringe on, harm or contest the validity, ownership or registration of that intellectual property, prevent or interfere with the use of registration of the intellectual property by us or register the Intellectual Property with any register or person in Australia or anywhere else in the world.

The copying and distribution of this confidential information by any person is not permitted without our consent. In the case we instruct you to destroy this information for any reason, you must immediately destroy the email and attachments and any copies of these emails and attachments.

In order to access or change any personal information, you will be required to submit a valid sign in and ID or password for authentication before changes can be made. We will provide a reason in the case that your access or change any personal information is denied.

You may opt out of marketing communications at any time by following procedures to unsubscribe on any communications you receive, or alternatively by contacting customer service with your request.

You may change your account or password by signing into the My Account page in and follow the simple instructions.

If you have forgotten your password, visit the sign in page and follow the instructions to request a password reset.

Fanola does not utilise telemarketer or call centre services, however, our customer service team may contact you regarding changes to your account, sign up, issues with your order or to validate data where required.