Returns & Warranty

RETURNS & WARRANTY

We advise our customers to choose carefully as we do not give refunds for simple change of mind or wrong selection.

In the case that goods are faulty and cannot be repaired, wrongly described, different from a sample shown or does not function the way it is supposed to, you can choose between a refund or exchange.

Please ensure to retain your original receipt as proof of purchase. All returns must be made in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty.

It is the customer’s responsibility to retrieve any items that Fanola deem to be in unacceptable condition (unless faulty) or outside of the timeframe. Fanola will not pay to return items left in unacceptable condition. We take no responsibility for lost items when sending returns, so we suggest you send the products via registered post.

Values on gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once the item has been received and deemed acceptable by the Fanola’s standards, we will happily refund or exchange it.